Tuesday, September 19, 2006

Shopping.com Would Rather Not Talk to You

Maybe they're very busy this time of year, or maybe their customer service reps are on strike- either way, it seems that Shopping.com would rather miss out on some advertiser revenue than respond to a help request (or even 4 online tickets and who knows how many phone messages).

Sometimes I wonder just how a web property as large as Shopping.com (they're the number 1 comparison shopping engine unless you count Bizrate and Shopzilla as the same thing, in which case they're still number 2) which is backed by an even larger owner (eBay) could possibly be so hard to contact. In case you aren't familiar with the situation, Shopping.com doesn't even list a phone number inside the Merchant Center. There's a web contact form. That's it. No email. No rep. To get the number you have to scour the actual Shopping.com site and even then there is no indication that you might be able to reach a customer service rep that way (and maybe that's because you can't- the recording says you can, but you really can't).

The funny part is that their own help docs tell you that, after you try the one basic thing that they suggest, you should contact them for help. Ha ha! Wouldn't that be nice?!

Tags: , ,


Post a Comment

<< Home